Effective Date: March 2024
At Scentfied (scentfied.co.ke), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Kenya Data Protection Act.
1. INFORMATION WE COLLECT
We collect information that allows us to process your orders and provide a personalized shopping experience.
- Personal Identity Data: Name, age, and gender (to help us recommend the best perfumes for you).
- Contact Data: Email address, phone number, and physical delivery address.
- Transaction Data: Details about products you’ve searched for or purchased, and the time of your orders.
- Recipient Data: If you are sending a perfume gift, we collect the recipient’s name, phone number, and delivery location to fulfill the surprise.
- Technical Data: IP address, browser type, and cookies to improve website performance.
2. HOW WE USE YOUR INFORMATION
We use your data for the following purposes:
- Order Fulfillment: To process your purchase, verify payments (M-Pesa/Card), and guide our riders to your location for delivery.
- Customer Support: To contact you for order confirmation or to update you on Pre-order status (3-10 days).
- Personalization: To suggest niche or designer fragrances based on your previous interests.
- Marketing: With your consent, to send you "New Arrival" alerts or exclusive Scentfied discounts.
- Loyalty Program: To manage your Scentfied Points and rewards.
3. DATA SHARING WITH THIRD PARTIES
We do not sell your personal data. We only share information with trusted partners necessary to run our business:
- Delivery Partners: Our riders and courier services receive your name, phone number, and address to deliver your perfume.
- Payment Processors: Secure platforms (like M-Pesa, Visa, or PayPal) handle your financial data. Scentfied does not store your full card details.
- Legal Authorities: Only if required by Kenyan law or to protect against fraud.
4. DATA SECURITY
We implement strict security measures to protect your information:
- Our website uses SSL Encryption (HTTPS) to ensure data sent between your browser and our server is secure.
- Access to your personal data is limited to authorized employees who need it to fulfill your order.
5. YOUR RIGHTS (Under Kenya’s Data Protection Act)
As a Kenyan consumer, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can ask us to update or correct any inaccurate information.
- Right to Erasure: You can request that we delete your data (e.g., if you wish to close your Scentfied account).
- Right to Withdraw Consent: You can opt-out of marketing emails at any time by clicking "Unsubscribe."
6. COOKIES
We use "cookies" to remember your cart items and keep you logged in. You can choose to disable cookies in your browser settings, though some parts of our website may not function correctly as a result.
7. CHILDREN’S PRIVACY
Scentfied does not knowingly collect data from children under the age of 18. Our products and services are intended for persons over the age of 18 years.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top will indicate the latest version.
9. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection lead:
- Email: info@scentfied.co.ke
- Phone/WhatsApp: +254 708 161146